client experience
Digital transformation of Customer Relationship or Customer Service
Management and supervision of projects aimed at implementing a target organizational structure or digital tools for customer relationship.
Development of new experiences for customers: studying pain points, creating multi-channel target customer journeys (B2B2C).
Client experience
Improvement of multi-channel customer experience
- Improving and streamlining the customer experience across different channels.
- Evaluating the level of satisfaction.
- Creating tools to assess and report customer satisfaction.
- Creating and monitoring the transformation program aimed at improving customer engagement for the Maison.
- Implementing key performance indicators (KPIs) and defining action plans.
- Providing information and recommendations to develop innovative omnichannel experiences.
